Returns & Refunds Policy

No Returns & Refund Policy

At Sèra Beauty Co., we are committed to delivering premium-quality products with the highest standards of care, safety, and discretion.

Due to the nature of our products, we maintain a strict No Returns & No Refunds Policy.

No Returns Accepted

For hygiene, safety, and quality assurance reasons, we do not accept returns on any products once they have been dispatched or delivered. This policy ensures the integrity and safety of all items for every client.

No Refunds

All sales are final. We do not offer refunds, exchanges, or cancellations once an order has been processed and confirmed.

Damaged or Incorrect Items

If you receive an item that is:

* Damaged upon arrival, or
* Incorrect compared to your order

Please contact us within 24 hours of delivery with clear photographic evidence. Our team will review the issue and assist accordingly.

Order Responsibility

It is the customer’s responsibility to ensure that:

* All order details are correct before confirming purchase
* The correct delivery information is provided

We are not liable for orders delivered to incorrect addresses supplied by the customer.

Contact Us

For any order-related concerns, please contact us via:
📱 WhatsApp: 072 557 2051
🌐 Website: www.serabeautyco.co.za